A taxi driver taught me an unforgettable lesson in customer service and satisfaction. I realized that motivational speakers charge hundreds of dollars to share this kind of lessons to corporate staffs. However, it only costs me a $10 cab ride.
I had a business trip to Dallas that time so my plan included a fast trip to and from the airport. A neat white cab pulled up and the taxi driver rushed to open the passenger’s door for me. He also see to it that I was comfortably seated before he gently Read more […]